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Support resources
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Help centre
Getting started
- What is Verath?Verath tells you when your NIN or BVN is checked or used, and lets you act if it wasn't you.
- How Verath worksThe four steps from enrolment to an alert, and how your number stays private along the way.
- Joining Verath and enrolling your identityHow sign-up works and how you prove you own your NIN and BVN.
- Contacting Verath supportHow to reach a person, and what to include.
Help centre
Alerts
- What an alert meansWhat each part of a Verath alert tells you and what to do next.
- Alert channels and quiet hoursHow alerts reach you, which ones are urgent, and how to choose your preferred channel.
- Which checks Verath can seeVerath alerts you about checks from connected partners, not every lookup in Nigeria.
Help centre
Disputes and the identity lock
Help centre
Identity misuse and scams
Help centre
Your account and privacy
- SIM swap and changing your phone or emailHow Verath keeps alerting you if your SIM is swapped, and how contact changes are protected.
- How Verath protects your dataWhat Verath stores, what it never stores, and who can see what.
- Download or delete your dataHow to get a copy of your alert history or close your account.
- Is Verath free?Our plans for free and paid features.
Help centre
For businesses and developers
Identity misuse
Think your identity has been used without you?
Act now, in this order. The first steps stop further damage; the rest build your case.
- 1
If you got a Verath alert for it, tap “Not me” first: it tells the institution that ran the check straight away.
- 2
Call your bank, using the number on your card or official app, and ask it to block or review new accounts, loans and transfers.
- 3
Secure your SIM with your mobile network: ask about any recent SIM swap and set or change your SIM PIN.
- 4
Change passwords and PINs for banking, email and apps linked to your phone number.
- 5
Report the fraud to the appropriate authorities and keep every reference number.
- 6
Keep a record as you go: dates, institutions, amounts and who you spoke to.
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