Help centre
Disputes and the identity lock
Can Verath recover money or stop a loan?
What Verath can and can't do after fraud, and who can help.
Verath does not move or recover money and cannot cancel loans or accounts itself. Those decisions sit with the bank, lender or other institution involved.
What Verath does:
- tells you quickly, so you can act early;
- sends your dispute to the institution that ran the check, with the reference its fraud team needs;
- shows you the dispute's progress and gives you clear next steps.
For money already taken, contact your bank immediately and report the fraud to the appropriate authorities. See If your NIN or BVN has been misused.
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Still need help? Send us a message. Never include your NIN, BVN, PINs or codes.
