Alert channels and quiet hours

Verath can alert you by app notification, email, SMS and WhatsApp. The channels available to you depend on the contact details you have verified and on what is switched on at launch.

Urgent and routine alerts

• Urgent alerts, such as account openings and loan checks, go to every channel you have, straight away.
• Routine alerts, such as a standard identity check, go to your preferred channel.

Using more than one channel means a single problem, such as a lost or swapped SIM, doesn't silence your alerts.

Quiet hours

You can set quiet hours in your settings. Routine alerts wait until quiet hours end. Account openings and loan checks always alert you immediately.

Changing your preferred channel

In the Verath app, open Settings and choose Make preferred next to the channel you want.